Recently I had a door including the frame replaced at my home. When a frame is replaced, it is common for the wiring and connectors for the security system to be compromised. One call to Brinks and the appointment for the repair was set. Their call center was very helpful.
The Brinks representative who came to my home arrived at the front end of the appointment window. Normally with other services I find I am usually the last call for some reason. He was professional and friendly. The work was completed quickly, he checked my entire system while he was there and the service was completed in less than an hour. I rate this experience very high on the customer satisfaction scale. However, to date they have not asked my opinion.
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